Campaign Status – Diagnostics
- Please refer to the FAQ
- Please follow through the step by step usage example.
- Check the picklist value for object "Campaign", field "Type" has the exact same value for both the Label and API Name.
To check. Navigate to Setup - Search "Object Manager". Search for "Campaign" and click into this object. Click on "Fields & Relationship" menu tab. Search and click into field "Type". Click Edit next to the picklist value you are using - then check Label and API Name are EXACTLY the same.
- Note, there may be a delay in the timing of the status’s being applied. This is due to them being applied via a background process under some circumstances
- Please check the Campaign Status Error Log. Are there any entries there.
- Did the campaign have any campaign members assigned before the Campaign Type was set. This could potentially cause an issue.
- You could check for unexpected errors. This is under setup > administer > monitor > apex jobs. You’ll see something with campaign status and an error in the description.
- Try Different options e.g. Replace All, Add only.
- Have you recently added another package? If so, perhaps this is interfering with AAkonsult Campaign Status.
- Has your organiation done any custom coding on the campaign or campaign members if so, perhaps this has a conflict with AAkonsult Campaign Status - ask your developers to check things
- Has your organisation added any validation rules to the campaign object or campaign member object. If so, turn off.
- Has your organisation added any new fields to the campaign or campaign member. If so, were these marked as required or a look up with a filter. If so, make not required, remove filter and re-test.